Holiday Inn Galleria Manila Hotel, Manila

The response time from staff can be improved. For example when I tried to call reception or other departments of the hotel, most of the time the person at the end of the line never answered the call or there was a long delay of answering calls. Also the TV cable channels can be improved to cater for wider selection of audience, e.g indian channels.

Shopping Tip : 3 great nearby malls for great shopping

The Reception did not want to be flexible and let us have a late check out till 2PM like some other big hotels do. So they let us pay P600 penalty for staying in the room, trying to solve our problem with packing (including the problem we had that we could not open a suitcase lock as the key is missing) so taking in on all these reasons, we think it incorrect that Holiday Inn (or the strict Miss at the Reception) gave us a 600 Pesos penalty to solve our problems with our suitcases/excess baggage..Galeria should give their guests flexibility. I mean we did not check out late 'coz we overslept or that we were out in Greenhills shopping or lunching at Tomas Morato. We ran out of time figuring out how to open a locked suitcase, frantically trying to locate a Post Office where to mail our excess baggage (which turned out to be a non-solution to our woes as post offices in Makati are closed on Saturdays). In one words, we want a refund for this unjust penalty..

Shopping Tip : It is great and saves time to go down the elevator and Robinsons is just a few meters away. For the Staff Performance, I am giving a 4 to the Personnel who pried open our suitcase and helped to fix the handle, for the Personnel who gave us a cord after Reception informed us they have no cord or did not want to be bothered with such mundane Problems like a cord to secure our suitcase(our suitcase got partly damaged on its way from Manila to Caticlan with then Asian Spirit). I guess when one works at a busy reception day-in day-out, one becomes calloused to the needs of their guests. So for the Reception Personnel, I give them a Rating of 2. They should go to a refreshing course on how to be more helpful to their guests.

Its a bit ex Check in and Check out took so long. Water temp. in shower doesn't seem to be consistent, it could be very cold in 1min. and very hot in a few seconds, you seem to be mixing taps more that showering.

Hotel Feature Tip : Hotel i Above Robinson Mall, you find everything in this mall from Clothes to Food and good restaurants, no need to make a journey anywhere, you can also walk it to the SM Mega Mall, the Hotel concierge told us it would be 15-20mins walk but it was only 8mins.max. Will surely stay there again.